Privacy Policy

Last updated: 16 February 2026

1. Who we are

PiBridge Audio is operated from Northampton, United Kingdom. If you have any questions about this policy, you can contact us at hello@pibridgeaudio.co.uk.

2. What data we collect

We collect different types of information depending on how you interact with us:

When you visit our website:

• Anonymous usage data via Google Analytics (pages visited, time on site, referral source, approximate location at country level, device type and browser)
• Cookies necessary for the site to function and to remember your cookie preferences

When you place an order:

• Your name, email address, phone number, and delivery address
• Payment information (processed securely by our payment provider — we never see or store your full card details)
• Order history

When you contact us:

• Your name, email address, and the contents of your message

3. How we use your data

We use your information to:

• Process and deliver your orders
• Respond to your questions or support requests
• Understand how visitors find and use our website so we can improve it
• Comply with legal obligations (e.g. tax records)

We do not use your data for automated decision-making or profiling.

4. Cookies

Our site uses the following cookies:

• Essential cookies — remember your cookie consent preference. These are strictly necessary and do not require consent.
• Analytics cookies — Google Analytics (via Google Tag Manager) helps us understand site traffic. These are only set if you accept cookies via the banner. They collect anonymous, aggregated data.

You can change your cookie preferences at any time by clearing your browser's local storage and refreshing the page — the cookie banner will reappear.

5. Who we share data with

We only share your data with third parties that are strictly necessary to operate our business:

• Payment provider — to process your payment securely
• Royal Mail / courier — your name and delivery address to ship your order
• Google Analytics — anonymous website usage data (if you accept cookies)
• Cloudflare — our website is served through Cloudflare's network, which may process your IP address for security and performance purposes

We do not sell, rent, or trade your personal data to any third party. Ever.

6. How long we keep your data

Order records are kept for six years to comply with UK tax and accounting requirements. Support emails are kept for as long as they remain useful, then deleted. Anonymous analytics data is retained for 26 months by Google before automatic deletion.

7. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate data
• Erasure — ask us to delete your personal data (subject to legal retention requirements)
• Restriction — ask us to limit how we use your data
• Portability — request your data in a structured, machine-readable format
• Object — object to our processing of your data for certain purposes

To exercise any of these rights, email us at hello@pibridgeaudio.co.uk. We will respond within 30 days.

8. Data security

We take reasonable measures to protect your personal data, including encrypted connections (HTTPS), secure payment processing, and limited access to personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children

Our website is not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

11. Complaints

If you are unhappy with how we have handled your data, please contact us first at hello@pibridgeaudio.co.uk and we will do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.